We at Clone Holdings, Inc (together with our affiliates, “we”, “our” or “us”) respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Data that we collect from or about you when you use our website, applications, and services (collectively, “Services”).
This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.
We collect personal data relating to you (“Personal Data”) as follows:
Personal Data You Provide: We collect Personal Data if you create an account to use our
Services or communicate with us as follows:
Information We Receive from Other Sources: We receive information from our trusted partners, such as security partners, to protect against fraud, abuse, and other security threats to our Services, and from marketing vendors who provide us with information about potential
customers of our business services.
We also collect information from other sources, like information that is publicly available on the internet, to develop the models that power our Services.
We may use Personal Data for the following purposes:
We may also aggregate or de-identify Personal Data so that it no longer identifies you and use this information for the purposes described above, such as to analyze the way our Services are being used, to improve and add features to them, and to conduct research. We will maintain and use de-identified information in de-identified form and not attempt to reidentify the information, unless required by law.
As noted above, we may use Content you provide us to improve our Services, for example to train the models that power Clone Chat.
We may disclose your Personal Data in the following circumstances:
to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation, (ii) to protect and defend our rights or property, (iii) if we determine, in our sole discretion, that there is a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activity; (v) to protect
the safety, security, and integrity of our products, employees, users, or the public, or (vi) to protect against legal liability.
We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Data will depend on a number of factors, such as:
In some cases, the length of time we retain data depends on your settings. For example, Clone Chat temporary chats will not appear in your history and will be kept up to 30 days for safety purposes.
Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:
You can exercise some of these rights through your Clone Holdings, Inc account. If you are unable to exercise your rights through your account, please submit your request to support@clone.me .
A note about accuracy: Services like Clone Chat generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the factual accuracy of output from our models. If you notice that a Clone output contains factually inaccurate information about you and you would like to request a correction or removal of the information, you can submit these requests through support@clone.me , and we will consider your request based on applicable law and the technical capabilities of our models.
Clone Holdings, Inc processes your Personal Data for the purposes described in this Privacy Policy on servers located in various jurisdictions, including processing and storing your Personal Data in our facilities and servers in the United States. While data protection law varies by country, we apply the protections described in this policy to your Personal Data regardless of where it is processed, and only transfer that data pursuant to legally valid transfer mechanisms.
Our Services are not directed to, or intended for, children under 13. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to Clone Holdings, Inc through the Services, please email us at support@clone.me . We will investigate any notification and, if appropriate, delete the Personal Data from our systems. Users under 18 must have permission from their parent or guardian to use our Services.
We implement commercially reasonable technical, administrative, and organizational measures designed to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you provide to the Services. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
Some U.S. state privacy laws require specific disclosures. The following table provides additional information about the categories of Personal Data we collect and how we use and disclose that information. You can read more about the Personal Data we collect and where we collect it from in “Personal Data we collect” above, how we use Personal Data in “How we use Personal Data” above, and how we retain Personal Data in “Security and Retention” below.
Category of Personal Data
● Commercial information, such as your transaction history
● Network activity information, such as Content and how you interact with our Services
We use this information for the following purposes, as described above:
● Provide, analyze, and maintain our Services
● Communication ● information, such as your contact information when you send us email
● Geolocation data, such as the general area from which your device accesses our Services based on information like its IP address, or precise location information you choose to provide
● Your account credentials and payment information
Use of Personal Data
• Identifiers, such as your name, contact details, IP
• Improve and develop our Services and conduct research
• Communicate with you, including to send you information about our Services and events
We may disclose this information in the following circumstances, as described above:
• Vendors, service
• Prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services
• Comply with legal obligations and protect the rights, privacy, safety, or property of our users, Clone Holdings, Inc, or third
parties
Disclosure of Personal Data
• address, and other device identifiers
• providers, and affiliates to process in accordance with our instructions
• Government authorities or other third parties for the legal reasons described above
• Parties involved in Transactions
• Business account administrators for the reasons described above
• Other users and third parties you interact or share information with
Depending on where you live and subject to applicable exceptions, you may have the following privacy rights in relation to your Personal Data:
We do not “sell” Personal Data or “share” Personal Data for cross-contextual behavioral
advertising, and we do not process Personal Data for “targeted advertising” purposes (as those terms are defined under state privacy laws). We also do not process sensitive Personal Data for the purposes of inferring characteristics about a consumer.
Exercising Your Rights. You can exercise privacy rights described in this section by submitting a request through support@clone.me .
Verification. In order to protect your Personal Data from unauthorized access, change, or deletion, we may require you to verify your credentials before you can submit a request to know, correct, or delete Personal Data. If you do not have an account with us, or if we suspect
fraudulent or malicious activity, we may ask you to provide additional Personal Data for verification. If we cannot verify your identity, we will not be able to honor your request.
Authorized Agents. You may also submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us. Authorized agent requests can be submitted to support@clone.me.
Appeals. Depending on where you live, you may have the right to appeal a decision we make relating to requests to exercise your rights. To appeal a decision, please send your request to support@clone.me .
We may update this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page, unless another type of notice is required by applicable law.
Please contact support@clone.me if you have any questions or concerns not already
addressed in this Privacy Policy.